Swimbabies-R-us Class Terms and Conditions
All customers are expected to abide by the terms and
conditions set out below:
are responsible for their children at all times and must inform the
teacher prior to the lesson if they have any concerns.
should inform the teacher of any health issues that may be relevant.
operate a strict nappy policy for those children not yet fully toilet
trained – swim nappy plus neoprene nappy cover pants.
(including disposable swim nappies) must be disposed of in specific nappy
bins if available or taken home and are not be left on the pool premises.
do not run on the side of the pool or enter the pool without a member of
Swimbabies-R-us staff present.
must follow pool procedures as advised to them at the time of
should aim to arrive no more than 15 minutes before the lesson and leave
no more than 15 minutes after the lesson to help improve changing room
seats and pushchairs etc. should not be left in the changing rooms as
there is not enough room for them.
is strictly forbidden in the pool buildings. Strictly no outdoor footwear
or buggies poolside.
health and safety reasons, you should not bring your child into the pool
for 48 hours after being clear of symptoms of sickness or diarrhoea, or
two weeks after being clear of symptoms in the very rare event of
cryptosporidiosis. If in doubt seek medical advice.
health and safety reasons your baby should be changed on the floor using
their own changing mat or a designated baby-changing table.
swimmers must shower poolside before getting into the pool.
property found at the pools will be kept at the Swimbabies-R-us office.
adhere to the instructions given to you regarding car parking, entry and
exit route to pools.
occasionally operate in lone worker environments. In this situation
customers will be informed of the emergency procedure to follow in the
unlikely event of the teacher becoming seriously ill or injured.
are asked by week 5 of the current term if they wish to continue with the
lessons next term. Places are offered on a "first come first
do not store any information about your bank accounts or credit cards.
Class Refund Policy
the event that you are unable to attend a lesson due to sickness or
holiday, we regret that we are unable to refund you as your payment
secures your place for the full term.
severe weather, if we are unable to run a lesson, we are unable to refund
- New customers,
if you cancel classes up to 14 days before the start of term, you will
receive a full refund less an administration charge of £20. If you cancel
after this time then we will do our upmost to find someone to take your
you have started the term we have a strict no refund policy, unless again
we can find someone to take your place then we will refund you the
remaining lessons minus an administration fee.
respect your need for privacy and keep any information that you share with
us in confidence. We are bothered by spam and unsolicited phone calls as
much as you are, and we do what we can to discourage these practices. We
record your personal information only if you provide it to us when
expressing an interest in our services. We do not share this information
with any third parties. In short, we use your personal information only to
serve you better. We want you to be comfortable contacting us.
we take photographs during lessons and use them for marketing purposes
e.g. on social media sites and the Swimbabies-R-us website. If you do not
want your photograph used in this manner please advise your teacher.
Exclusion of Liability
In the absence of any proven negligence, lack of due
diligence or breach of duty by your teacher; Swimbabies-R-us or its employees,
the participation of you; your spouse/partner; child or those in whose care you
have placed your child for the purpose of attending or observing Swimbabies-R-us
swimming sessions is done so entirely at your and their own risk.
Changes to Terms and Conditions
From time to time we may update these terms, by sending you
either an updated version or notification of minor changes. You are free not to
accept these changes but we would ask you to notify us in writing of your non
acceptance within 14 days of your receipt, failing which we will be entitled to
treat our agreement with you as being subject to the updated version.